McCormack Speaks

January 23, 2017
by McCormack Speaks
2 Comments

Five Key Tips to Resolve Conflict: What I Learned in Small Claims Court

Anonymous
A Conflict Resolution student at the McCormack Graduate School

courtroom

While many people might like to avoid conflict altogether, as a graduate student in conflict resolution, I jumped at the opportunity to gain hands-on practical experience learning to mediate between plaintiffs and defendants in small-claims court. However, through this internship, I not only learned effective mediation strategies from skilled and experienced mediation mentors, I also learned skills applicable to all levels of human communication. Through this internship, I was able to put into practice the art of recognizing and appreciating the underlying human values behind a dispute, learn to balance engagement in the conflict with detachment from outcome, and to become aware and mindfully check my own biases towards one party or another. Continue Reading →

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