We have heard from several departments that some Outlook users are having severe difficulties using Microsoft Outlook 2010, usually related to sending mail. This appears to be limited to Outlook 2010; however, our testing appears to show that upgrading to Office 2013 does not solve the problem. We suggest using web mail until we can find another solution. As far as we know, the Mac version of Outlook is also unaffected, as is Apple Mail, so those may be alternatives for some people.

If you contact the IT Service Desk about this issue, we may ask you a variety of questions to try to narrow this problem down, including: What version of Outlook are you using? Is the problem strictly with sending mail? Are you using cached mode? Does your computer have Kace installed? Is your computer running McAfee ViruScan with EPO?

In addition, some people are also experiencing trouble staying connected to our VPN service issue (i.e. they are able to connect, but are disconnected after a very short period). Our network and systems teams are working to resolve this problem.

We understand these are very important issues and are working hard to resolve them. We apologize for the inconvenience.