Category Archives: Library Services

Providing information on a service offered by the library: details or interesting insights, modifications to previous service, new tool or utitlity…and informing how it affects the user.

Healey Library Updates – Fall 2021

We are pleased to share with you the following exciting updates related to Healey Library’s staffing and services. Please let us know how we can support you as we wrap up this momentous semester.  

Staffing Changes

Please join us in welcoming the following new staff members to Healey Library as we move forward with the process of expanding our team both by filling vacancies and hiring several newly-approved positions.  

Acquisitions and Access Coordinator

In August 2021, Francis Alix, a proud UMass Boston alum, joined us as our new Acquisitions and Access Coordinator. Francis will be the primary contact for Library reserves, so send an email to Library.Reserves@umb.edu and Francis will most likely be the person responding to you. Welcome, Francis!

Assistant Dean for Administration and Finance

In September 2021 we bid a reluctant farewell to Paula Ayers, who is enjoying a well-deserved retirement after many years of invaluable service to UMass Boston in both Healey Library and the Division of Athletics and Recreation. Our new Assistant Dean is Samantha Regan, who comes to Healey Library from the UMass Boston English Department. Welcome, Samantha! 

Library Desks Service Manager

In November 2021, Ann Marie Shafer joined the Library team to fill our long-vacant Library Desks Service Manager position. Do say hello as you pass the Circulation Desk!  Welcome, Ann Marie!

Additional Hires

While the campus was in remote operations, the following new staff began work from a distance and now have joined us on campus:

  • Christine Elliott, Reference and Instruction Librarian
  • Eunkyung “E.K.” Lee, Discovery and Systems Development Librarian
  • Heidi Moesinger, Assistant Business Manager
  • Lauren Movlai, Reference and Instruction Librarian
  • Steve Smith, Collection Analysis and Development Librarian

Curbside Pick-Up and Drop-Off

Image of Healey Library student worker standing next to the new outdoor book drop and the wind sign directing curbside patrons to text their last name to (857) 524-3953 when arriving to pick up itemsImage of Healey Library student worker placing curbside pickup items into the trunk of a patron's car

Fall 2021 Curbside Hours 

By popular demand, this semester we added evening hours into our curbside pickup offerings. Curbside pickup (in the ISC circle) is now available:

  • Thursdays 5:30-8:30pm
  • Fridays 10:00am-1:30pm
  • Saturdays 10:00am-1:30pm
  • (Please note that curbside pickup will not be available during any times that the campus is closed or operating remotely.) 

Look for the bright blue wind sign that will direct you to text your last name to (857) 524-3953 when you arrive, and a library staff member will bring your item(s) out to your car.

Outdoor Book Drop Available 24/7

Picture of Healey Library's outdoor bookdrop featuring two slots for returning books and mediaPicture of Healey Library's new outdoor book drop outside the ISC, located next to the bike rackAlso new this Fall: a new outdoor book drop available at our curbside location! Returns (of Healey Library/interlibrary loan materials only, please) may be dropped off at any time that’s convenient for you. Please note that these returns will be processed the next day that staff are working on campus, based on the campus schedule for holidays and remote operations. NOTE: Please do NOT return Chromebooks via the drop box; these should continue to be returned in person to the Circulation Desk in Healey Library.

NEW: Healey Library Self-Checkout Machine!

Image of the Healey Library self-checkout machine featuring a book being checked out and the confirmation screen Healey Library’s new, contactless self-checkout station in the 2nd floor lobby allows you to check out books, renew loaned items, or check your account summary! It’s quick, efficient, and sends receipts directly to your UMass Boston email address. The self-checkout station’s accessibility features include text-to-speech that may be paused, a choice of 60 world languages, and the option to enlarge text and customize button placement. Stop by Healey Library with your BeaconCard and give it a try!

Check out the coverage of our ribbon-cutting for the new self-checkout machine in the Mass Media: Healey Library Celebrates Grand Opening of Self-Checkout Station

Healey Library “Zoom Zone”

Image of the large sign featuring Bobby Beacon, welcoming students to the 6th floor "Zoom Zone" in Healey LibraryOverhead image of the study carrels available on the 6th floor of Healey Library for students to use as quiet spaces to attend classes via ZoomIf your students ask you about a place to attend a class via Zoom, you can direct them to the “quiet side” of the 6th floor. Follow the signs to the left as you exit the elevators; individual carrels are available for students, and headsets are required to keep the space as peaceful as possible.

Reminders 

Submit Your Course Reserves and ILL Requests

Help Healey Library staff plan ahead by submitting your Spring 2022 course reserve requests, and interlibrary loan requests for items you might need over the winter break, as early as possible! Planning ahead will help Healey Library staff work around both shipping delays and any possible periods of campus remote operations.

Lean Library Browser Extension

We’re getting a lot of great feedback from people using the Lean Library browser extension. This browser extension offers a seamless way to access articles that live behind a paywall through Healey Library’s subscriptions. Check out our recent blog post: Want to Make Finding Full Text Articles Easier? Download the Lean Library Browser Extension

Healey Library Requests Form

Thank you for your support and flexibility as we transitioned to a unified system for submitting library requests! Please continue to use this form for library purchase suggestions, course reserve requests, requests for digitization of library/archival materials, and other library-related requests that might pop up. Using this unified requests form allows Healey Library staff to keep track of all requests, route them to the correct departments, monitor their progress, and maintain business continuity in library operations.  

New Library Reserves Pilot for Spring 2022

For Spring 2022, Healey Library will be introducing a new Reserves lending program that serves students both on and off campus called Controlled Digital Lending (CDL). The goals are to better serve remote students who need access to course reserves material while also maintaining compliance with copyright law. 

Under this new program, at the request of faculty members, Healey Library may digitize a book that we physically own (and is not available as an e-book) and lend out a secured digital version to one user at a time. If you choose to use this pilot program, the physical copy of the Reserves item will be unavailable for checkout. These electronic check-outs cannot be downloaded or printed, and are available for up to 3 hours per lending period. 

You can preview pilot CDL texts here: https://digitalreserves.umb.edu/ 

If you are working with the Ross Center for Disability Services and need an accessible version of a secure electronic reserves item, please have the Ross Center contact us at library.cdl@umb.edu. 

We Want Your Feedback!

Scan the code below, or go to: https://forms.gle/pnDnwUVeiTGtqdZt5 to submit any feedback, comments, and suggestions for Healey Library!

QR Code linking to Healey Library Feedback Form: https://forms.gle/pnDnwUVeiTGtqdZt5

Ask Us for Help!

Please don’t hesitate to contact us with your needs. The fabulous Healey Library staff is always ready, willing, and able to help!

New library guide: Meeting the Challenges of Community-Based and Human Subjects Research in the Remote Mode

In early October 2020, UMass Boston faculty and graduate students were invited to join the Remote Research Sub-Committee of the campus Research Committee for a deep dive into the practical and professional, personal and existential aspects of trying to do community-based and other human subjects research in the remote mode.  This “Remote Research Symposium” generated helpful conversations, networking, suggestions and resource recommendations, all of which inspired the creation of this guide.

With the guidance of the sub-committee and based on resources curated by Associate Professor Rosalyn Negrón,  Healey librarians Teresa Maceira, Lauren Movlai and Lucas Hall organized an extensive reference guide around the topics of the three breakout sessions at the October symposium, which were:

  1. Research Guidance and Scholarship
  2. Remote Research Resources
  3. Work-Life Balance

The new guide’s menu offers a link to each section; we hope you find the included resources to be useful as you navigate the challenges of managing community-based and human subjects research in the remote mode.

Teaching Information Literacy: A New Tool for Faculty and Students

Introducing Credo Instruct

Healey Library is excited to introduce a platform called Credo Instruct, a set of standalone, interactive information literacy modules.  These modules are used in the Library’s in-person instructional program and are also available for independent faculty use.  

Information literacy addresses critical thinking and research skills by teaching students:

  • How to identify an information need
  • Where to locate the information they need
  • How to evaluate the quality and reliability of the information they find
  • How to use the information they find ethically

These interactive Credo Instruct modules include text tutorials, videos, and interactive exercises, and they allow students to test their learning with graded quizzes. The interactive modules include:

How Can Faculty Use Credo Instruct?

Faculty can choose individual videos and activities to incorporate into their classes as needed, or they can assign students to review entire modules. Faculty may select and assign the lessons independently, or they may assign specific modules or lessons to their students to review before a library instruction session. When students view the modules before a session with a librarian, students have more opportunities during that session to engage with library and information resources and expand on larger conversations about research and critical thinking. 

For more information, please review the Faculty Guide to Credo Instruct, which contains the full menu of Credo Instruct learning objects. 

Contact the reference department at library.reference@umb.edu if you have questions or need help with the links.

Evaluating Information Module Menu of Lessons
Each video, tutorial, and quiz in Credo Instruct can be used individually or as part of a larger module. Faculty can pick and choose from the Credo Instruct “menu” which lessons they want to incorporate into their course content.
Screenshot of Credo Instruct Plagiarism Video with Transcript
All the videos in Credo Instruct are fully captioned, and video transcripts can be downloaded as separate files. Playback speed can also be adjusted up or down.

 

Feedback from Faculty and Students

Since the introduction of Credo Instruct this year, faculty feedback has been incredibly positive.  

Faculty have told us:

  • “Tell me how I get your wonderful Credo segments into my class’s Blackboard page, so I can have them well prepared before they come to visit the library.” (Nursing) 
  • “This is great!” (English)
  • “In advance of your visit, I had the students review Credo Instruct, choose a module that would be helpful for them, and then write a short paragraph explaining why the info was helpful.” (Modern Languages, Literatures, and Cultures)

Students have told us:

  • They like the content, pacing, and activities, especially the Test Your Knowledge segments. 
  • The citation activities give them a better understanding of what a citation is and its different parts.
  • Viewing the module Presenting Research and Data gives them an understanding of how to synthesize information for a research paper. One student said, “In high school, I never even thought about where information was coming from. My teacher would give me an article and tell me to write about it. I didn’t have to do research; in high school everything was given to me. Until I viewed the module, I didn’t realize how complicated information is.”
  • “I watched the Evaluating Information module. My main takeaway was how ineffective Google is when evaluating for quality.”

Review the Faculty Guide to Credo Instruct, and contact Library.Reference@umb.edu for more information about using these modules in your classes!

Healey Library: We’ve Got You Covered

Umbrella picture with the text: Welcome to Healey Library! We've Got You Covered
Welcome to Healey Library: We’ve Got You Covered

We want to begin the new school year by reaffirming our mission to support our users. “We’ve Got You Covered” is our commitment to the campus and our community partners. If you need something, we will do everything we can to try to get it for you, whether it’s a specific research resource, research or classroom support, or any of the services offered by Healey Library staff. We’re here to help you and your students succeed, so please let us know what we can do for you.

Healey Library’s Fine Amnesty Program

*Please note: Fine amnesty for library items ended on January 31, 2019. Current Library fine and fee policies are now in effect.*

Healey Library is sponsoring a fine amnesty program until further notice. What does this mean for students?

  • All fines on regular items from Healey Library’s circulating collections (books and DVDs) will be forgiven upon the return of the item(s) to the library!
  • The removal of fines will also result in the removal of any holds from a student’s WISER account.
  • Please note the EXCEPTIONS to this amnesty:
    • Late fines on course reserve items, item recalls, or laptop fines
      The Library’s system of Course Reserves and recalls, as well as its circulating laptop collection, is set up to provide equitable access of Library materials and resources to all of our patrons. Late returns create difficulties for other students, faculty, or staff and so are not eligible for amnesty.  Fines and holds on accounts will continue to be applied to late course reserve items, recalls, or laptops.
    • Late fines and fees on Interlibrary loan (ILL) items
      These fines and fees cannot be waived.

For questions related to library fines and fees, please email Library.Circulation@umb.edu.

Assessment in Action: Overview

In Spring 2016, Healey Library and the English department collaborated to design an assessment study focusing on students enrolled in ENGL 102.  Librarians and faculty worked together to develop learning outcomes, instructional materials, and data collection instruments (pre-test, post-test, rubric).  Our learning outcomes were that after research instruction, students would be able to:

  • explain the difference between Googling and academic research
  • apply subject-appropriate vocabulary to brainstorm keywords and find books and articles
  • revise their research questions and search strategies according to what they discover and synthesize across multiple sources of information

In January, English department chair Cheryl Nixon described our study in a meeting with Composition faculty.  Ultimately, we had 10 participating faculty and 24 ENGL 102 sections:

  • 320 students attended research instruction delivered by their professor and/or librarians
  • 281 pre-tests were collected
  • 222 booklets were collected from students that attended research instruction sessions
  • 250 post-tests were collected

There are no results to report yet, as we are just beginning to analyze the data we gathered.  However, I can share some lessons learned:

  • Put together a large team with diverse strengths, and delegate accordingly.
  • Collaborating is time- and labor-intensive, but an extremely fruitful endeavor. Getting buy-in from participating ENGL 102 professors was probably made easier because we worked so closely together.  In fact, we heard from more than one professor that they were impressed with how much reflection was built into the lesson!
  • While your study may change drastically over time, it still helps to have a research design document that is updated as needed.
  • Don’t try to assess too many learning outcomes at once! We only had 3, which still resulted in a lesson plan that packed too many things into too little time and a booklet that the majority of students had difficulty completing in class.
  • If you show students how to email articles to themselves, they will not necessarily want to write down the articles’ bibliographic information.
  • Don’t be afraid to deviate from the original plan to address more immediate needs, if that’s what’s needed.
  • Recruit more participants than you think you’ll need; also, try to recruit participants even if they didn’t initially indicate interest in the study – at worst, you’ll hear “no.”
  • Just remind yourself if you feel like you’re lost, that you’re not making a mess of things and to keep going, and that your hard work and frustration will pay off! Remember, you put together a good team with diverse strengths.  Lean on your team and trust that you’ll learn something useful that you can use to make improvements to your program and/or your teaching.

AiA wordcloud

Word cloud of student responses collected in the post-test when asked “In the database(s) you searched, what features did you find the most helpful/useful?”