Phone Service Disruption – January 12, 2017

[Update: All campus phone service has been restored.]

We have identified the root cause of the campus phone service disruption as an off-campus issue with one of our vendor services. This is the failure of physical cabling in Dorchester over which our incoming and outgoing calls are routed. The vendor is actively working to repair the problem but, at this point, we do not have a predicted resolution time from the vendor.

This service issue impacts all our inbound/outbound phone services, both the heritage analog service and the new and expanding VOIP service. Calls within campus are not impacted. The impact is for all calls coming into campus and campus calls dialing off campus.

We will provide the next update either when the service is restored or in approximately two hours should the issue persist. We are continuously working with our vendor to remedy this situation as soon as possible.

 

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